Government Services


"The philosophy of the school room in one generation will be the philosophy of the government in the next."

- Abraham Lincoln


Questions & Answers


The Australian Government provides various assistance and support to international students who prefer to study in Australia. In the table below, you can find the answers to your questions regarding your stay in Australia as a student.

Where can I find information about a student visa?

Go to the Department of Home Affairs website to find more information. They provide a full range of information about studying in Australia.

Australian Government Department of Home Affairs (Studying in Australia) (opens in a new window)

 

What is a USI? Do I need a USI if I am an international student? Where can I get it?

A USI is a Unique Student Identifier. If you are enrolled in nationally recognised training and accredited courses, then you need a USI. Visit the USI website to find more information.

Unique Student Identifier (opens in a new window)

 

Where can I check the selected course for correspondence with the requirements of a student visa?

Go to the Department of Education and Training website to find more information. They provide the lists with all Australian education providers for people who apply for a student visa.

Department of Education and Training CRICOS (Find a course) (opens in a new window)

 

Where can I find help in case of a problem with my educational provider?

The Overseas Students Ombudsman (OSO) provides help in solving the problems with private education and training institutions in Australia.

Commonwealth Ombudsman (Overseas Students) (opens in a new window)

 

Can I receive reimbursement for unspent tuition fees, in a case of violation of my rights by an educational institution or to complete a course in another institution?

The Tuition Protection Service (TPS) assists international students if an educational provider is unable to deliver your course.

Tuition Protection Service (opens in a new window)

 

Which associations represent the interests of international students?

Each educational institution provides an extensive range of assistance to international students. You can also contact the Council of International Students Australia (CISA).

CISA (opens in a new window)

 

What are the most important contacts in case of danger?

  • Lifeline: 13 11 14 (Mental health support)

  • Emergency: 000 (Life-threatening situations)
  • Sexual Assault: 1800RESPECT (1800 737 732)
  • Poison Info Centre: 131 126 (In a case of poisoning)
  • Police: 131 444 (If you are a victim in a case of crime)
  • Kids Helpline: 1800 551 800 (For people between 5 and 25)

Consumer protection in States & Territories


Can I protect my consumer rights as an international student?

Every person in Australia has the rights to be protected under the Australian Consumer Law.

 

NSW (New South Wales)

Visit the Fair Trading website to find more information

NSW Fair Trading (International students) (opens in a new window)

 

WA (Western Australia)

Visit the Department of Mine Industry Regulation and Safety website to find more information

Department of Mine Industry Regulation and Safety (Consumer Protection) (opens in a new window)

 

SA (South Australia)

Visit the Consumer and Business Services website to find more information

Consumer and Business Services (opens in a new window)

 

QLD (Queensland)

Visit the Queensland Government website to find more information

Fair Trading (Queensland Government) (opens in a new window)

 

VIC (Victoria)

Visit the Consumers Affairs Victoria website to find more information

Consumers Affairs Victoria (International students) (opens in a new window)

 

TAS (Tasmania)

Visit the Tasmanian Consumer Affairs and Fair Trading website to find more information

Tasmanian Consumer Affairs and Fair Trading (opens in a new window)

 

ACT (Australian Capital Territory)

Visit the Access Canberra website to find more information

Access Canberra (Fair Trading for consumers) (opens in a new window)

 

NT (Northern Territory)

Visit the Consumer Affairs NT website to find more information

Consumer Affairs NT (opens in a new window)

 

 

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