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"The philosophy of the school room in one generation will be the philosophy of the government in the next."

- Abraham Lincoln


Questions & Answers


The Australian Government provides various assistance and support to international students who prefer to study in Australia. In the table below, you can find the answers to your questions regarding your stay in Australia as a student.

Where can I find information about a student visa?

Go to the Department of Home Affairs website to find more information. They provide a full range of information about studying in Australia.

Australian Government Department of Home Affairs (Studying in Australia) (opens in a new window)

 

What is a USI? Do I need a USI if I am an international student? Where can I get it?

A USI is a Unique Student Identifier. If you are enrolled in nationally recognised training and accredited courses, then you need a USI. Visit the USI website to find more information.

Unique Student Identifier (opens in a new window)

 

Where can I check the selected course for correspondence with the requirements of a student visa?

Go to the Department of Education and Training website to find more information. They provide the lists with all Australian education providers for people who apply for a student visa.

Department of Education and Training CRICOS (Find a course) (opens in a new window)

 

Where can I find help in case of a problem with my educational provider?

The Overseas Students Ombudsman (OSO) provides help in solving the problems with private education and training institutions in Australia.

Commonwealth Ombudsman (Overseas Students) (opens in a new window)

 

Can I receive reimbursement for unspent tuition fees, in a case of violation of my rights by an educational institution or to complete a course in another institution?

The Tuition Protection Service (TPS) assists international students if an educational provider is unable to deliver your course.

Tuition Protection Service (opens in a new window)

 

Which associations represent the interests of international students?

Each educational institution provides an extensive range of assistance to international students. You can also contact the Council of International Students Australia (CISA).

CISA (opens in a new window)

 

What are the most important contacts in case of danger?

  Lifeline: 13 11 14 (Mental health support)

  Emergency: 000 (Life-threatening situations)

  Sexual Assault: 1800RESPECT (1800 737 732)

  Poison Info Centre: 131 126 (In a case of poisoning)

  Police: 131 444 (If you are a victim in a case of crime)

  Kids Helpline: 1800 551 800 (For people between 5 and 25)


Consumer protection in States & Territories


Can I protect my consumer rights as an international student?

Every person in Australia has the rights to be protected under the Australian Consumer Law.

 

NSW (New South Wales)

Visit the Fair Trading website to find more information (opens in a new window)

NSW Fair Trading (International students)

Consumer claims (NSW Civil and Administrative Tribunal)

 

WA (Western Australia)

Visit the Department of Mine Industry Regulation and Safety website to find more information (opens in a new window)

Department of Mine Industry Regulation and Safety (Consumer Protection)

Consultation and Compliance

 

SA (South Australia)

Visit the Consumer and Business Services website to find more information (opens in a new window)

Consumer and Business Services 

Consumer & Business Advice

 

QLD (Queensland)

Visit the Queensland Government website to find more information (opens in a new window)

Fair Trading (Queensland Government)

Make a consumer complaint

 

VIC (Victoria)

Visit the Consumers Affairs Victoria website to find more information (opens in a new window)

Consumers Affairs Victoria (International students)

Other languages (info)

 

TAS (Tasmania)

Visit the Tasmanian Consumer Affairs and Fair Trading website to find more information (opens in a new window)

Tasmanian Consumer Affairs and Fair Trading

General forms and reports

 

ACT (Australian Capital Territory)

Visit the Access Canberra website to find more information (opens in a new window)

Access Canberra (Fair Trading for consumers)

Make a complaint

 

NT (Northern Territory)

Visit the Consumer Affairs NT website to find more information (opens in a new window)

Consumer Affairs NT

Complaints and Disputes

 

Contact The Students' Club

 

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