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Ombudsman


“Justice cannot be for one side alone, but must be for both.”

- Eleanor Roosevelt


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Where to get help?


If you believe that you have been treated unfairly, or if you have unresolved issues and disagreements with your educational providers, government agencies or some private institutions, you can always contact the Ombudsman to resolve your issues in order to avoid the serious consequences.

  Who is the Ombudsman?

  The Ombudsman acts in the interests of people who have suffered from unfair interaction with various government agencies and some private institutions.

  Can international students receive assistance in case of unfair actions coming from educational institutions?

  The Overseas Students Ombudsman provides help to international students to resolve the most common problems. Go to the Ombudsman website to find more information or make a complaint: Ombudsman (International students) (opens in a new window).

  Can domestic students receive assistance in the case when their educational institutions have treated them unfairly?

  All domestic students can get help. You can make a complaint or talk with the Ombudsman in your state or territory. The information is presented in the table below.


NSW (New South Wales)

Ombudsman NSW

Visit site

Visit the Ombudsman NSW website to find more information (opens in a new window)

  1800 451 524

 This email address is being protected from spambots. You need JavaScript enabled to view it.

  Level 24, 580 George Street, Sydney NSW 2000

 

WA (Western Australia)

Ombudsman WA

Visit site

Visit the Ombudsman WA website to find more information (opens in a new window)

  1800 117 000

  This email address is being protected from spambots. You need JavaScript enabled to view it.

  Level 2, Albert Facey House, 469 Wellington Street, Perth WA 6000

 

SA (South Australia)

Ombudsman SA

Visit site

Visit the Ombudsman SA website to find more information (opens in a new window)

  1800 182 150

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  Level 9, 55 Currie Street, Adelaide SA 5000

 

QLD (Queensland)

Ombudsman QLD

Visit site

Visit the Ombudsman QLD website to find more information (opens in a new window)

  1800 068 908

National Relay Service

  Level 18, 53 Albert Street, Brisbane, QLD 4000

 

VIC (Victoria)

Ombudsman VIC

Visit site

Visit the Ombudsman Victoria website to find more information (opens in a new window)

  (03) 9613 6222

  1800 806 314

  Level 2, 570 Bourke Street, Melbourne VIC 3000, DX210174 Melbourne

 

TAS (Tasmania)

Ombudsman Tasmania

Visit site

Visit the Ombudsman Tasmania website to find more information (opens in a new window)

  1800 001 170

  This email address is being protected from spambots. You need JavaScript enabled to view it.

  NAB House, Level 6, 86 Collins Street, Hobart

 

ACT (Australian Capital Territory)

Ombudsman ACT

Visit site

Visit the Ombudsman ACT website to find more information (opens in a new window)

  1300 362 072

  This email address is being protected from spambots. You need JavaScript enabled to view it.

  Level 5, Childers Square, 14 Childers Street, Canberra City ACT 2601

 

NT (Northern Territory)

Ombudsman NT

Visit site

Visit the Ombudsman NT website to find more information (opens in a new window)

 1800 806 380

  This email address is being protected from spambots. You need JavaScript enabled to view it.

  12th Floor, NT House, 22 Mitchell Street, Darwin NT 0800

 

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